Cancellation & Refund Policy
These are the cancellation and refund rules for bookings paid through GlowUpTour. They differ by product type, and the cancel button shows your refund amount before you confirm.
Days are calendar days between today and the booking date, Seoul time. The refund rate applies to the total paid (product price + platform fee, or the deposit if only a deposit was paid).
Travel products (packages, tours, AI trip quotes)
| When you cancel | Refund |
|---|---|
| Up to 14 days before | Full refund |
| 1–13 days before | Proportional to days left (days ÷ 14 · e.g. 7 days before = 50%) |
| Same day | No refund |
| After start · no-show | No refund |
Clinic bookings (procedures, consultations, check-ups)
| When you cancel | Refund |
|---|---|
| Up to 7 days before | Full refund |
| 1–6 days before | 50% refund |
| Same day | No refund |
| After start · no-show | No refund |
Accommodation
| When you cancel | Refund |
|---|---|
| Up to 7 days before | Full refund |
| 3–6 days before | 70% refund |
| 1–2 days before | 50% refund |
| Same day | No refund |
| After start · no-show | No refund |
Restaurant reservations
| When you cancel | Refund |
|---|---|
| Up to 1 days before | Full refund |
| Same day · up to 3 hours before | 50% refund |
| After start · no-show | No refund |
Beauty bookings (hair, makeup, nail, PMU, personal color, photo)
| When you cancel | Refund |
|---|---|
| Up to 3 days before | Full refund |
| 1–2 days before | 50% refund |
| Same day | No refund |
| After start · no-show | No refund |
- If the platform or the business cancels (booking cannot be confirmed, closure, schedule change request), you receive a full refund regardless of timing.
- Refunds go back to your original payment method. Cards and wallets such as KakaoPay take 3–5 business days; Alipay takes 3–7 business days.
- If only a deposit was paid, the rate applies to the deposit; on-site payments follow the business’s own policy.
- Medical procedures are not refundable once the procedure has started. Please consult the clinic about side effects or revisions.
- Bookings already checked in (QR scanned) cannot be cancelled.